Returns

Kaz Scrubs Returns Policy

At Kaz Scrubs, we want you to love your purchase! If for any reason you’re not completely satisfied, we’ve made our returns process simple and hassle-free.

Returns & Exchanges

Timeframe: You have 14 days from the date of delivery to return or exchange your items.

Condition: Items must be unworn, unwashed, and in their original condition with all tags attached.

Exclusions: Custom or personalised items, including our unique tie-dye scrubs, cannot be returned or exchanged unless they arrive damaged or defective.

How to Return or Exchange

  1. Initiate the Return: Email us via our contact page with your order number and reason for return or exchange. We'll provide you with a Return Authorisation Number (RAN) and detailed instructions.
  2. Pack Your Items: Securely pack the items in their original packaging, including any accessories, manuals, and documentation.
  3. Shipping: Attach the return label we provide By email and drop your package off at your nearest post office. For exchanges, we’ll cover the return shipping cost.
  4. Processing: Once we receive your return, we’ll inspect the items and process your refund or exchange. Refunds will be issued to your original payment method within 7-10 business days.

Refunds

  • Original Payment Method: Refunds will be processed to the original form of payment.
  • Processing Time: Please allow 7-10 business days for the refund to appear in your account.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately via our contact page with your order number and a photo of the issue. We will work quickly to resolve the problem and send you a replacement at no additional cost.